REFUND POLICY

Thank you for shopping at Fitnest LLC.
We hope you are satisfied with your purchase. If you are not completely satisfied with the product you received, you can apply for a return, exchange, or refund according to the following policy.
Please read the following terms carefully before applying.

1. Return Policy Overview
   We accept eligible return requests.
   According to our website policy: Opened or unopened products are eligible for return.
   However, to ensure smooth after-sales processing, returned items are still subject to the application timeframes, procedures, and review requirements outlined in this policy.
2. Return Request Timeframe
   You can submit a return or exchange request within 30 days of receiving the product.
   Requests submitted after this period may not be accepted.
   For after-sales requests due to damaged goods, incorrect shipment, or obvious quality issues, we recommend contacting us as soon as possible within 48 hours of receiving the product for more efficient processing.
3. Conditions for Returned Goods
   We accept returns of both opened and unopened goods, but please ensure that the returned goods meet the following conditions:
   The goods have not been intentionally damaged or improperly used;
   The goods are kept as intact as possible;
   If original packaging, labels, accessories, instructions, etc., are included, we recommend returning them together;
   The goods should be suitable for normal after-sales inspection and processing.
   Please note: If the returned goods have obvious human-caused damage, severe contamination, missing key parts, or cannot be properly inspected, we may reduce the refund amount or refuse the application at our discretion.
4. Circumstances Disqualifying You from Refund
   The following situations may disqualify you from receiving a refund, return, or exchange:
   The return application period has expired;
   The goods are unrecognizable due to improper use, intentional damage, or abnormal wear;
   The necessary information to identify the order is missing;
   Obvious abuse of the return policy;
   Due to customer’s personal subjective preference;
   In special circumstances, we will review the application based on the actual order situation.
5. How to Apply for a Return or Exchange
   If you wish to apply for a return, exchange, or refund, please contact us first for processing instructions.
   Please do not return items without prior confirmation, as this may affect processing efficiency.
   Please contact us through the following methods:
   Email: woldehawariat@fitnestllc.shop
   Phone: +1 5186808509
   Our customer service will provide you with subsequent processing steps and return instructions after review.
6. Return Address
   Please send eligible returned items to the following address: 3518 S FUNDY CT, AURORA CO 80013
   Please be sure to contact customer service for confirmation before returning the item to ensure the return information is recorded correctly.
7. Exchange Policy
   You can apply for an exchange if the received item has any of the following conditions (depending on stock availability):
   Received the wrong item
   Item damaged in transit
   Item has obvious quality problems
   If you wish to exchange for the same or similar item, please contact us first.
   If the relevant item is out of stock when you apply for an exchange, we may process a refund or provide other alternative solutions.
8. Return Shipping Costs
   Return shipping costs are generally handled according to the following principles:
   Customer-borne return shipping costs:
   Dislike/Change of mind
   Incompatibility with personal preferences
   Returns not due to quality issues
   We will bear or assist in handling return shipping costs (after review and confirmation):
   Received the wrong item
   Item has obvious quality problems
   Item is severely damaged in transit
   If a refund or compensation applies, the review result will prevail.
9. Processing Procedures After Receiving Returned Goods
   After receiving your returned goods, we will usually process them according to the following procedure:
   Sign for the returned package
   Check the condition of the goods
   Confirm whether it meets the conditions for a refund or exchange
   Arrange a refund or exchange
   Processing Time
   Under normal circumstances, we will complete the inspection and review within 3–7 business days after receiving the return.
   During peak order periods, holidays, or special circumstances, the processing time may be slightly longer.
10. Refund Method and Arrival Time
    If your refund request is approved, the refund will usually be returned to the original payment method.
    Refund processing time is typically as follows:
    Refund review and processing time: 3–7 business days
    Bank/payment institution arrival time: 5–10 business days
    Specific arrival times may vary depending on the processing speed of the issuing bank, payment platform, or payment service provider.