Below are some frequently asked questions and explanations regarding the shopping process, for your reference.
- What products do you sell?
We mainly sell yoga mats. Specific products are subject to the information displayed on the website. - Do you only ship within the US?
Yes, currently our website only supports shipping within the United States.
The shipping addresses supported on the checkout page are also limited to the United States. - How long will it take for my order to ship?
Orders are usually processed and shipped within 1–3 business days (slight delays may occur during holidays, promotional periods, or peak order times). - How long does shipping take?
Standard shipping within the United States is generally expected to take 5–10 business days.
The exact time may vary depending on the region, logistics network, weather, or carrier arrangements. - Can I modify my order after placing it?
If your order has not yet entered the processing or shipping stage, you can contact us as soon as possible to request modifications.
Once the order has entered the warehouse processing stage or has been shipped, we cannot guarantee that modifications will be successful. - Can I cancel my order?
If your order has not yet been shipped, you can usually apply for cancellation.
If your order has already been shipped, you will need to apply for a return according to our refund policy after receiving the goods. - Can I return opened products?
Yes. According to our refund policy, both opened and unopened products can be returned, but the corresponding return process, time limits, and product conditions must be met. - How do I apply for a refund or exchange?
You can contact us and submit your application through the following methods:
Email: woldehawariat@fitnestllc.shop
Phone: +1 5186808509
Please include your order number, a description of the problem, and necessary photos of the product when contacting us to help us process your request more quickly. - When will I receive my refund?
Once we receive and inspect your returned goods, the refund review will usually be completed within 3–7 business days.
After the refund is initiated, the time it takes for funds to return to the original payment method is usually 5–10 business days, depending on the bank or payment institution. - How do you protect my payment information?
All payments are processed through secure third-party payment service providers. We do not directly store complete bank card payment information.